......... An award winning DUCATIEXPERIENCE

There are many aspects that make up your experience with us at W.M.SNELL when you let us look after
your pride and joy.

BOOKING:
• Whether you choose to contact us by phone or e-mail your enquiry is answered by us in the showroom and if we sold you your machine you deal with the same person. This builds a relationship with one person for the entire time your bike is with us. If you would like to talk to our technicians Paul or Kevin in the workshop we are more than happy to put you through.

DROPPING OFF YOUR MACHINE:
• We are open from 8.00am but are on site from 7.30am. If you need to drop your bike off early just let us know.
• Collection anytime by prior arrangement. All details regarding the work you would like carried out are confirmed, in detail with you when we collect your machine.
• Drop your bike off on a Saturday and collect the following Saturday if this is more convenient.
• Loan bikes avaiable by prior arrangement.
• Why not book a ride on the latest demonstrator.
• We are located next to Alton Train Station, a main line through to London Waterloo.
• Why not leave a little time for a great breakfast at the Station Cafe when dropping off your bike.

KEEPING IN TOUCH:
• If your bike needs to be with us for a few days we will keep you regularly updated.
• Our technicians will call you and discuss your options if some parts have wear left but be nearing the end of their life.
• We will of course advise you as soon as your bike is ready to arrange a convenient time or day for you to collect or for us to delivery your bike back.
Every Ducati that enters our workshop will be checked with Ducati UK for any outstanding active recalls or
safety recalls that need to be carried out. Any work required is carried out FREE OF CHARGE.

COLLECTING:
• As well as a written report you will always have the opportunity to talk to the technician who worked on your bike.
• We are happy to retain the old parts removed from your machine for you to keep or inspect.
• If additional work has been recommended a full quotation will be provided.

Your experience and recommendation is the key to our success.